Refund policy

General Information

Returns and exchanges for Domestic orders (US only) can be handled directly through our Returns portal .

We are happy to offer the following options for items returned within 14 days of delivery, in original product packaging, undamaged, unworn (except for try-on), and unwashed:

Refund
Exchange
Store credit

Returned items must be free of any added scents, including but not limited to perfume, cologne, air freshener, incense, smoke, or deodorizing sprays.

Returned items must also be clean and free of pet hair, debris, stains, or odors.

Items returned with added scents, excessive pet hair, visible dirt, stains, or odors will not be eligible for a refund, exchange, or store credit and may be returned to the customer at their expense.

If you are unable to start a return using our Returns Porta l, if your order was placed internationally (outside the US), or if your return request is outside of the 14-day window, you may contact us at support@angeltype.com for further assistance.

Please note that contacting customer support does not mandate a longer return window or guarantee a return, exchange, or store credit.

Fees

Returns and exchanges incur a processing fee which covers processing, restocking, and handling.

Refunds incur a $10 fee
Exchanges incur a $5 fee

The customer is responsible for any shipping fees associated with the return of their item(s). The shipping fees vary by item(s) size and weight, as well as the customer location. This fee is calculated and displayed before the return is executed. It is charged in addition to the processing fees.

For exchanges, the customer is not charged a separate fee for the shipping of their new item(s). The customer may be contacted to pay an additional shipping fee if an exchange on the same order has taken place more than once.

All applicable fees are non-refundable. We appreciate your understanding.

Discounted and Sale Items
Discounted and sale items are not eligible for returns or exchanges unless otherwise stated or explicitly agreed upon in writing.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the incorrect item. This allows us to evaluate the issue and resolve it appropriately.

Refused Deliveries / No Response to Shipping Carriers (US and International)

If an order is refused by the recipient, returned to sender, or undeliverable due to customer inaction, we are not obligated to issue a refund, exchange, or store credit.

This includes, but is not limited to:

Refusing delivery at the time of attempt
Failure to respond to shipping carrier outreach requests
Failure to provide required delivery information (such as address confirmation, phone number, or identification)
Failure to pay any applicable VAT, customs duties, import taxes, brokerage fees, or carrier handling fees
Failure to collect a held package within the carrier’s allotted timeframe

Once an order has shipped, the customer assumes responsibility for successful delivery. Shipping carriers act independently, and we are not responsible for delays, holds, returns, or disposal of packages caused by customer non-response or refusal.

If a refused or undeliverable package is returned to us, any refund issued is strictly at our discretion. Original shipping costs, return shipping costs, customs fees, and carrier handling fees are non-refundable. Items returned damaged, altered, or incomplete due to carrier or customs handling are not eligible for a refund.

If a package is lost, abandoned, seized, or destroyed by the carrier or customs authority due to customer refusal or non-response, no refund or replacement will be issued.

By placing an order, you acknowledge and agree that:

You are responsible for monitoring shipment tracking
You are responsible for responding promptly to carrier communications
You are responsible for all import-related fees and compliance requirements

Other Information

Exceptions / Non-Returnable Items
We cannot accept returns on items marked final sale, discounted items, or gift cards.

Jewelry and accessories marked as final sale are not eligible for return or exchange. All other jewelry returns are subject to standard eligibility requirements.

European Union 14 Day Cooling Off Period
Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Items must be returned in the same condition in which they were received: unworn or unused, with tags, and in original packaging. Proof of purchase is required.

All orders are subject to our Terms of Service.