FAQ
top questions
1. How long will my order take?
Orders for in-stock items are shipped Mondays and Thursdays. For presale items, refer to the product description and our bi-weekly newsletter for timelines.
2. Do you ship internationally?
Yes, we ship worldwide. Shipping rates generally include taxes and fees, but additional customs charges may apply in certain countries.
3. What is your return policy?
We offer refunds, exchanges, and store credit for eligible returns within 30–35 days. See the “Orders” section for more details.
General
Orders for in-stock items are shipped on Mondays and Thursdays. For orders containing preorder items, shipping may take 6–8 weeks. Shipping timelines for preorder items are detailed in the product description and shared in our bi-weekly newsletter emails. You’ll receive a confirmation email with tracking info once your order has been shipped. Shipping times also vary depending on your location and selected method.
Preorders typically ship 6–8 weeks after the initial drop. Orders placed during the first drop are prioritized in our shipping queue and may occasionally qualify for a preorder discount. Check the product description for a more accurate timeframe.
Yes, we ship worldwide using DHL and UPS through Markets Pro, which helps us offer reduced rates for international orders.
Shipping rates for international orders generally include taxes and fees. However, additional fees or import taxes may apply in certain countries and will be the customer’s responsibility.
Note: We cannot modify or combine items in international orders due to Markets Pro restrictions.
Size charts are included in the product description above the wishlist button and below payment installment messages. If you’re unsure about sizing, feel free to reach out to us for assistance.
We’re a small team, and responses typically take 1–3 business days. We don’t work on weekends, so if it’s been more than three days (excluding weekends), please send us a follow-up email.
Absolutely! ANGELtype is a fully legitimate brand, and we take pride in delivering high-quality products to our customers. Here’s how we back it up:
Verified Payments: We use secure payment methods and trusted platforms like PayPal, credit cards acceptance through Shopify Payments, and reputable payment gateways.
Customer Reviews: Many of our customers share their positive experiences on social media and other platforms. Check out our tagged posts for real feedback.
Transparency: Our policies, shipping methods, and return processes are clearly outlined here in our FAQ. We’re always happy to assist you if you have concerns—feel free to contact us anytime at support@angeltype.com.
Social Media Presence: Follow us on Instagram, Discord, TikTok, or Twitter to see behind-the-scenes content, updates, and feedback from the ANGELtype community.
We value your trust and are here to ensure you have an excellent experience shopping with us.
Shipping
Free shipping is available for U.S. orders over $250 USD. This offer includes shipping methods under $30 USD.
We use Markets Pro to streamline international shipping, including taxes and fees. However, your country may charge additional customs or import fees. These fees are beyond our control, and we are not responsible for them.
If you refuse a package due to these fees and it’s returned to us, we cannot refund the original shipping cost.
If your package is marked as delivered but isn’t at your address, here’s what to do:
- Double-check with neighbors or your local post office.
- Contact the shipping carrier to file a claim:
- USPS: Missing Mail Request
- DHL: Lost or Damaged Claim
- UPS: Claim Form
If the carrier confirms the package is lost, reach out to us with proof, and we’ll work with you to resolve the issue.
We can update your shipping address before the label is created. If your order is international, updates may also need to go through Markets Pro. Please contact us as soon as possible to avoid delays or misdeliveries.
Shipping insurance is included with certain methods to protect against lost or damaged packages. You can also select insured shipping options at checkout for added peace of mind.
Orders
Returns and exchanges can be initiated through our Returns Portal. We offer the following options:
- Refund: Items must be returned within 30 days of delivery, in original condition, unworn (except for try-ons), and unwashed.
- Exchange: Same conditions as refunds, within 30 days of delivery.
- Store Credit: Items returned within 35 days of delivery, meeting the same conditions.
Sometimes we ship orders in multiple parts due to stock availability. If an item listed in your shipping confirmation is missing, please contact us, and we’ll ensure it gets to you as quickly as possible.
If you place multiple orders, we can combine them before the shipping label is created. This may extend shipping times if either order contains presale items. For international orders, combining is not possible due to system restrictions.
Contact us with photos of the damaged or defective item(s). Depending on the situation, we’ll send you a replacement or issue a refund. In some cases, we may ask you to return the damaged item before we can process a replacement.
Orders can be canceled or modified only before the shipping label is created. Contact us as soon as possible if you need to make changes.
Care
Each fabric used in ANGELtype pieces is carefully selected for its unique qualities. Proper care ensures longevity and preserves the design details. Below are care tips for some of our most popular materials:
Cotton Muslin
- Washing: Hand wash or machine wash on a delicate cycle with cold water. Use a mild detergent to prevent damage to the lightweight fabric.
- Drying: Lay flat to dry or hang in a shaded area. Avoid tumble drying to prevent shrinkage.
- Ironing: If wrinkled, press with a low-heat iron or steam to maintain its natural texture.
Denim
- Washing: Wash infrequently to preserve the fabric’s texture and color. Turn the garment inside-out and use cold water with a gentle detergent. For raw or selvedge denim, hand wash to avoid unwanted fading.
- Drying: Air dry or hang to dry. Avoid using a dryer to prevent shrinkage and maintain the integrity of the weave.
- Additional Care: Spot-clean small stains when possible. For natural fading, wear without frequent washing to allow the denim to develop a unique patina.
Polyester Sports Material
- Washing: Machine wash cold inside-out with like colors. Use a gentle, non-bleach detergent to preserve elasticity and moisture-wicking properties.
- Drying: Air dry or tumble dry on low heat. Avoid high temperatures, as they can weaken the fibers.
- Additional Care: Do not use fabric softeners, as they can reduce breathability and performance.
Polyamide Mesh
- Washing: Hand wash or machine wash cold on a delicate cycle. Place the garment in a laundry bag to prevent snagging.
- Drying: Lay flat to dry, as heat from tumble drying may warp the mesh or compromise its structure.
- Storage: Store folded or flat to avoid stretching or distortion.
General Garment Care Tips
- Storage: Store in a cool, dry place away from direct sunlight. Use padded hangers for delicate items and fold heavier fabrics like denim to avoid stretching.
- Stains: Treat stains immediately using a fabric-specific cleaner or spot treatment. Avoid scrubbing, as it can damage the fibers.
- Repairs: For wear and tear, consider professional mending or repair techniques, such as boro stitching for denim or re-hemming for muslin pieces.
Taking care of your garments not only prolongs their life but also allows their unique textures and qualities to shine over time. For questions about specific items, feel free to reach out to us at support@angeltype.com.
General Leather Care Guidelines
- Cleaning: Use a damp, soft cloth to wipe away surface dirt. Avoid using excessive water, as it can damage the leather.
- Conditioning: Apply a high-quality leather conditioner periodically to prevent drying and cracking. Focus on small, even applications.
- Storage: Store leather items in a cool, dry place, away from direct sunlight and heat sources. Use a breathable bag or cotton cover to prevent dust buildup. Avoid plastic bags, as they can trap moisture.
- Moisture: If leather gets wet, let it air dry at room temperature. Never use direct heat, as it can cause shrinkage or warping.
Leather requires special attention to maintain its durability and beauty. Below are care tips specific to horsehide, cowhide, and sheepskin:
Specific Leather Types
Horsehide
- Known for its toughness and durability, horsehide should be conditioned every 6–12 months, depending on use.
- Over time, horsehide develops a unique patina. Avoid over-conditioning, as it may alter its natural finish.
Cowhide
- Cowhide is thicker and more resilient but still benefits from regular conditioning every 6 months to maintain softness.
- Clean minor scuffs with a soft cloth and a leather cleaner designed for cowhide. Avoid abrasive products that can damage its grain.
Sheepskin
- Sheepskin is softer and more delicate than horsehide or cowhide. Clean it gently using a damp cloth and a small amount of mild soap.
- Condition with a lightweight leather conditioner every 4–6 months to maintain its softness and flexibility.
- Avoid exposing sheepskin to excess moisture, as it can weaken the structure of the leather.
Additional Tips
- Always test cleaning or conditioning products on a small, inconspicuous area before full application.
- For deep scratches or significant damage, consult a professional leather repair service.
Taking proper care of your leather ensures it ages gracefully, develops character, and lasts for years to come. If you have specific concerns about your ANGELtype leather item, feel free to reach out to us at support@angeltype.com.
Silver jewelry, especially .925 sterling silver, requires regular maintenance to keep it looking its best. Here’s how to properly care for your ANGELtype silver pieces:
Cleaning Your Silver Jewelry
Regular Cleaning:
- Use a soft, lint-free polishing cloth specifically designed for silver. Gently buff the surface to remove tarnish and restore shine.
- Avoid excessive rubbing, as this can wear down delicate details or finishes.
Deep Cleaning:
- Prepare a mild cleaning solution with warm water and a few drops of dish soap.
- Soak your silver jewelry for 5–10 minutes, then use a soft toothbrush or cloth to gently clean crevices.
- Rinse thoroughly under running water and pat dry with a soft, clean cloth.
For Heavy Tarnish:
Use a silver-specific cleaning solution or paste, following the manufacturer’s instructions.
Avoid abrasive cleaners or household products like baking soda, as they may scratch or damage the surface.
Preventing Tarnish
Sterling silver naturally tarnishes over time due to exposure to air, moisture, and chemicals. Here’s how to minimize tarnishing:
Storage:
- Store silver jewelry in a cool, dry place. Use anti-tarnish pouches or soft cloth bags to prevent exposure to air and humidity.
- Avoid storing multiple pieces together to prevent scratches.
Avoid Chemicals:
- Remove silver jewelry before swimming, showering, or exercising to prevent contact with chlorine, sweat, and other chemicals.
- Avoid direct contact with lotions, perfumes, or cleaning products. Apply these items first, allowing them to dry before putting on your jewelry.
Handling Scratches or Damage
Minor Scratches:
- Use a silver polishing cloth or a light buffing pad to reduce the appearance of minor scratches.
Significant Damage:
- For deep scratches, dents, or significant tarnish, consult a professional jeweler for cleaning, buffing, or repair.
When to Avoid Cleaning
If your silver jewelry has oxidized or intentionally tarnished details (a design choice for vintage or darkened finishes), avoid using cleaners that could strip away the oxidization. Simply clean with a soft cloth and avoid deep cleaning solutions.
General Tips
- Wear your silver jewelry regularly. The natural oils from your skin can help prevent tarnish buildup.
- Handle your jewelry with clean, dry hands to avoid transferring moisture or oils.
- Check settings or clasps regularly to ensure they’re secure, especially for pieces with stones or intricate details.
By following these care instructions, your ANGELtype silver jewelry will maintain its beauty and integrity for years to come. If you have questions about specific pieces or need advice, contact us at support@angeltype.com.
Support
We’re here to help! Reach out to us at support@angeltype.com, and we’ll get back to you as soon as possible.
Additional FAQs
Restocks depend on demand. Sign up for our newsletter or follow us on social media to be notified of restocks and new drops.
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